Membership Services
Datamax handles all member communications by phone, fax and email. Whether it’s a reminder call, an offer for a new product or service, or just keeping in touch with your members, communicating with your members increases the value of your association to them. Whether you want us to assume the role of a staff member, or act as an independent organization, we will get your project done on time and within budget.Customer Service Center
As technology increases, customer service sometimes decreases. Your members and customers appreciate the respect and courtesy we demonstrate when they renew their membership, register for a conference, and/or purchase a product. Datamax provides these services with exceptional care and consideration. We want your callers to know that their call is important. Our account representatives are highly trained and are completely knowledgeable about your organization so they provide the right answers to questions and concerns. We take and process orders and payments and enter information directly in your database via remote access. In that way, you always have the most current and up-to-date information.
Membership Telemarketing
Our call center services include both outbound and inbound telemarketing. Many organizations count on Datamax Solutions to conduct phone surveys, make customers aware of new product offerings, increase membership renewals or to remind customers of a conference or seminar. Our highly skilled staff has excellent customer service and communication skills.
Telemarketing is the only marketing medium that allows you to adjust your strategy. Telemarketing scripts and talking points can be edited with a moment’s notice to improve results. With telemarketing, you can change both your offer and audience on the next phone call.